NOREL – AI-Powered Paperless Onboarding Through Non-Paper Relay

Abstract

Customer onboarding in institutions like banks, hospitals and government offices tend to be really ineffective and prone to errors because of repetitive data entry for forms, data entry errors and a lot of manual verification multiple times. In this paper, we propose NOREL, an artificial intelligence-based and paperless onboarding framework that automates the submission of data via Non-Paper Relay. Their solution is a one-time digital profile consisting of identity, financial and medical information that the user can share in an instant using NFC tap or QR scan. Using AI-powered auto-fill and intelligent field mapping, NOREL automatically fills out institutional forms, creates verifiable digital PDFs, and supports privacy and security compliance. Integration with physical kiosks in organizations can create contactless, fast and user-friendly onboarding experiences. The innovation is in layering AI-driven data interoperability on top of contactless relay technologies to drive the elimination of duplicated paperwork and bring down admin overheads. After experimental evaluation, we found that NOREL outperforms traditional manual systems in terms of onboarding speed, accuracy, and user satisfaction.